Shipping & Orders
How long does shipping take?
Orders are typically delivered within 2 to 8 business days. All orders are shipped using standard shipping, with no shipping method selection required.
Is the packaging discreet?
Yes. All orders are shipped in plain, neutral packaging with no indication of the contents or the store name.
How can I track my order?
Once your order has shipped, you will receive a tracking link by email so you can follow your package throughout delivery.
How much does shipping cost?
Shipping is free, with no minimum order required.
Will my order arrive in one package?
Usually, yes. However, some items may occasionally ship from different warehouses. In that case, your order may arrive in multiple packages at no additional cost.
What should I do if my order hasn’t arrived?
First, check your tracking information. If the estimated delivery time has passed, contact our customer service team through the contact form.
Cancellations, Returns & Refunds
Can I change my order?
Orders can be changed within 12 hours of being placed. After that, changes may no longer be possible once the order has entered the fulfillment process.
Can I cancel my order?
An order can only be canceled if it has not yet shipped. Please contact our customer service team as soon as possible.
How do I return an item?
For any return request, please contact our customer service team. Full return terms and conditions are available in our Returns & Refund Policy.
When will I receive my refund?
Once your return has been approved, the refund will be issued to the original payment method within the timeframes required by applicable law.
Payment & Security
What payment methods do you accept?
We accept major secure payment methods, including Visa, Mastercard, American Express, PayPal, and other options available at checkout.
Is my payment secure?
Yes. All transactions are protected by advanced security protocols designed to keep your payment information confidential.
Is my personal information protected?
Yes. Your personal information is handled confidentially and used only as necessary to process your order, in accordance with applicable data protection regulations.