Shipping Policy
ARTICLE 1: Purpose of This Shipping Policy
This Shipping Policy explains the shipping terms and procedures that apply to orders placed through https://onlychastity.com/en.
Its purpose is to clearly inform customers about delivery areas, shipping costs, estimated delivery times, package tracking, discreet shipping, and any circumstances that may affect the delivery of an order.
ARTICLE 2: Delivery Areas
Only Chastity ships its products to France, Spain, and European countries served by its logistics network.
Orders may be prepared and shipped from different warehouses located in France, Spain, or other European countries, depending on product availability and logistics arrangements at the time of purchase.
If a destination cannot be served in exceptional circumstances, the customer will be informed as soon as possible.
ARTICLE 3: Free Shipping
Shipping is free on orders placed through Only Chastity, with no minimum purchase requirement, for European countries served by the store.
No standard shipping fee is added at checkout unless otherwise stated due to a specific situation or an optional service selected by the customer.
ARTICLE 4: Order Processing
Orders are processed once payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and logistics constraints.
Orders placed on weekends or public holidays are generally processed on the next business day.
Certain products may be shipped from different warehouses or logistics partners. In such cases, an order containing multiple items may be shipped in separate packages.
ARTICLE 5: Estimated Delivery Times
Estimated delivery times are generally 2 to 8 business days for France and the European countries served by the store.
These estimates include order processing, logistics preparation, and transportation by the carrier.
Only Chastity makes every effort to ensure fast shipping. However, all delivery times are estimates and may vary depending on the destination country, product availability, carrier, public holidays, peak periods, or any event beyond our reasonable control.
ARTICLE 6: Shipping Carriers
Orders may be delivered by different carriers depending on the destination country, shipping warehouse, and logistics solution available at the time of dispatch.
Carriers may include Colissimo, DHL, UPS, YunExpress, Colis Privé, or any other shipping partner available at the time of dispatch.
The carrier is selected automatically based on the destination, type of order, and available logistics options.
ARTICLE 7: Discreet Shipping
Only Chastity places particular importance on customer privacy.
Orders are shipped in plain, discreet packaging with no explicit reference to the products inside.
There are no visible markings indicating the intimate nature of the contents.
This discretion applies to the outer packaging in order to protect the customer’s privacy when receiving their order.
ARTICLE 8: Order Tracking
Where supported by the carrier, a tracking number is sent to the customer by email after the order has been shipped.
This tracking information allows customers to follow the progress of their delivery directly through the carrier or through the tracking page available on the website.
Tracking activation times may vary depending on the carrier. The first tracking updates may appear several hours or, in some cases, a few days after shipment.
If an order is shipped in multiple packages, the customer may receive multiple tracking numbers.
ARTICLE 9: Shipping Address
The customer is responsible for ensuring that all information provided when placing an order is accurate.
Customers should carefully check their name, full address, postal code, city, country, telephone number, and email address before confirming their order.
If an address is incorrect, incomplete, or undeliverable, Only Chastity cannot be held responsible for any resulting delay, returned package, loss, or inability to deliver the order.
If a package is returned due to an address error, prolonged absence, or failure to collect the package, reshipment may be offered after review and may be subject to additional fees.
ARTICLE 10: Absence at the Time of Delivery
If the customer is unavailable at the time of delivery, the carrier may offer another delivery attempt, delivery to a pickup point, collection from a post office, delivery to a nearby address, or return the package to the sender, depending on the carrier’s own procedures.
Customers are encouraged to regularly check their tracking information in order to collect their package within the timeframe specified by the carrier.
Only Chastity cannot be held responsible if a package is returned or considered abandoned due to the customer’s absence, failure to collect it, or failure to monitor the tracking information.
ARTICLE 11: Package Marked as Delivered
If a package is marked as delivered by the carrier, the customer should first check their mailbox, building reception or concierge, neighbors, pickup point, post office, or anyone else who may have accepted the package on their behalf.
If the customer disputes the delivery, they should contact customer service at contact@onlychastity.com and provide their order number along with any information that may help us investigate the situation.
Where possible, an investigation may be opened with the carrier.
The final determination regarding delivery will depend on the information provided by the carrier and the available tracking records.
ARTICLE 12: Damaged Package or Delivery Issue
Customers are encouraged to inspect the condition of the package upon delivery.
If a package is damaged, opened, repackaged, or shows any visible irregularity, the customer should report the issue to the carrier whenever possible.
The customer should then contact customer service at contact@onlychastity.com and provide their order number, a description of the issue, and photographs of the package and product concerned.
This information is required to review the request and, where necessary, open a claim with the carrier.
ARTICLE 13: Delivery Delays
In the event of an unusual delay, customers may contact customer service at contact@onlychastity.com.
Only Chastity will review the available information and assist the customer in tracking their order.
Some delays may result from circumstances beyond our reasonable control, including peak periods, public holidays, carrier disruptions, logistics incidents, strikes, severe weather, or local delivery restrictions.
A delivery delay does not automatically entitle the customer to compensation unless otherwise required by applicable law.
ARTICLE 14: European Shipping and Additional Fees
Only Chastity primarily ships within Europe.
Standard shipping is free for European countries served by the store.
In certain specific situations, local taxes, import fees, customs duties, or administrative charges may be imposed by the relevant authorities or shipping carriers.
Any such charges are outside the control of Only Chastity and remain the responsibility of the customer.
Customers are encouraged to check the rules applicable in their country of residence before placing an order.
ARTICLE 15: Shipping Support
For any questions regarding delivery, package tracking, an incorrect address, or a delayed shipment, customers may contact customer service at:
To help us process the request efficiently, customers should include their order number, the email address used for the purchase, and a clear description of the situation.
Last updated: June 3, 2026