Returns & Refund Policy
ARTICLE 1: Purpose of This Refund Policy
This Refund Policy explains the terms and conditions that apply to returns, exchanges, refunds, and requests related to products ordered through https://onlychastity.com/en.
Its purpose is to clearly inform customers about return requirements, exclusions applicable to intimate products, processing times, and the steps to follow in the event of an issue with an order.
ARTICLE 2: Right of Withdrawal
In accordance with applicable distance-selling regulations, customers have 14 days from the date they receive their order to exercise their right of withdrawal.
Any withdrawal request must first be submitted to customer service at contact@onlychastity.com.
The customer must provide their order number, the email address used for the purchase, and details of the product or products concerned.
No product should be returned without prior approval from customer service.
ARTICLE 3: Intimate Products, Hygiene, and Return Exclusions
Only Chastity sells intimate products intended for personal use.
For hygiene and health protection reasons, products that have been opened, unsealed, tried on, worn, used, or whose protective packaging has been altered cannot be returned, exchanged, or refunded.
This exclusion applies in accordance with Article L221-28, 5° of the French Consumer Code, which applies to sealed goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons.
An intimate product may therefore only be accepted for return if it is new, unused, unworn, unopened, unsealed, complete, and in its original intact packaging.
ARTICLE 4: Return Eligibility Requirements
To be eligible for a return, all of the following conditions must be met:
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the product must be new;
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the product must not have been used, tried on, or worn;
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the product must not have been opened or unsealed;
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the original packaging must be intact;
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the product must be complete and include all accessories supplied with it;
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the return request must have been approved in advance by customer service.
Any product returned without prior approval, or returned incomplete, damaged, opened, unsealed, tried on, worn, or used, may be refused.
ARTICLE 5: Non-Returnable Products
For hygiene and safety reasons, Only Chastity does not accept returns of intimate products once their packaging has been opened, unsealed, or altered.
The following items are specifically excluded from returns, exchanges, and refunds:
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products that have been opened, tried on, worn, or used;
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intimate accessories that have been opened, tried on, worn, or used;
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products whose protective packaging has been removed, opened, or damaged;
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incomplete or damaged products, or products returned without their accessories;
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products showing signs of handling that make them unsuitable for return for hygiene reasons.
This rule applies even if the product was used only briefly or merely tried on.
ARTICLE 6: Return Shipping Costs
Return shipping costs are the responsibility of the customer, except where an error is attributable to Only Chastity or where a product has been confirmed as defective by customer service.
The customer is responsible for the return shipment until it has been received.
We recommend using a tracked shipping method so that proof of shipment can be retained.
Only Chastity cannot be held responsible for a return package that is lost, damaged, or delivered to the wrong address by the carrier selected by the customer.
ARTICLE 7: Return Processing
Once the returned product has been received, Only Chastity will inspect its condition.
If the product meets the return requirements, the refund will be issued to the original payment method used for the order, unless otherwise agreed between the customer and customer service.
If the product does not meet the return requirements, the refund may be refused.
In such cases, the customer may be notified by email of the reason for the refusal.
ARTICLE 8: Refund Processing Times
Once a refund has been approved, it will be issued within a maximum of 14 days from receipt of the returned product or proof that the return has been shipped, in accordance with applicable regulations.
The time it takes for the refund to appear in the customer’s account may vary depending on the bank, payment method, or payment provider used.
Only Chastity cannot expedite processing times imposed by banks, Shopify Payments, PayPal, or other payment providers.
ARTICLE 9: Defective, Damaged, or Incorrect Products
If a product is received defective, damaged, or does not match the order, the customer should contact customer service as soon as possible at contact@onlychastity.com.
The request must include:
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the order number;
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the email address used for the purchase;
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a clear description of the issue;
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photographs of the product concerned;
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photographs of the package if it shows any visible damage or irregularity.
After reviewing the request, Only Chastity may offer an appropriate solution, including a replacement, refund, store credit, or another commercial solution.
A product will not be considered defective where the issue results from improper use, an incorrect size selection, normal wear and tear, product modification, mishandling, or use contrary to its intended purpose.
ARTICLE 10: Incorrect Size or Change of Mind
The customer is responsible for selecting the correct size, model, material, color, and any other product characteristics at the time of purchase.
In the event of an incorrect size selection or a change of mind, a return may only be considered if the product strictly meets all return requirements set out in this policy.
A product that has been opened, unsealed, tried on, worn, or used cannot be returned due to an incorrect size selection, a change of mind, or incompatibility with the customer’s intended use.
ARTICLE 11: Partial Orders or Missing Items
If an item is missing from an order, or if the order has been shipped in multiple packages, customers should first check the tracking information provided by email.
Some orders may be delivered in multiple packages depending on product availability and logistics arrangements.
If there is any uncertainty, customers may contact customer service at contact@onlychastity.com and provide their order number.
ARTICLE 12: Refused, Unclaimed, or Returned-to-Sender Packages
If a package is refused, left unclaimed, returned to sender, or cannot be delivered due to an incorrect or incomplete address or the customer’s prolonged absence, the order will be reviewed on a case-by-case basis.
Reshipment may be offered after review and may be subject to additional shipping fees.
If a refund is approved, any applicable return shipping, logistics processing, or reshipment costs may be deducted where permitted.
ARTICLE 13: Contact Us About a Return or Refund
For any return, refund, exchange, or claim request, customers may contact customer service at:
To help us process the request efficiently, customers should include their order number, the email address used for the purchase, and a clear description of the situation.
Last updated: June 3, 2026